In addition to our help desk services, we offer industry leading network support services that leverage advanced technology, industry standard practices and methodologies and the best technical talent available within our marketplace.

Kilkenny Computers can provide your company network support services that incorporate guaranteed server up-time and service level agreements.  In addition to utilising skilled staff and leading tools and applications, our implementation of industry standard best-practice tasks further ensure the continual up-time of your environment as well as greatly reduce the occurrence and frequency of future technical issues.

Are you experiencing issues with your current network services company?
Having issues with your current vendor and feel you need your network support services fixed? Contact us to learn why so many companies switch to Kilkenny Computers.

Network Support Services
Lastly, your organisation can receive tremendous benefit from a dedicated Virtual Chief Information Officer. This industry veteran will review your Technology Summary as well as assist with Budget Planning as well as advise on the business impact of any and upcoming technology decisions.

Looking to have your network support services managed?

Some of the more popular aspects of our Network Support Service offerings include:

24/7 Monitoring Support and Service
To assist our technical support team with real-time alerts and notifications if a serious technical issue occurs. In addition, these applications have been integrated into our application within our technology platform to allow us to provide our clients with the highest levels of responsiveness and accountability.

Remote Access and On-Site Network Support Services
Through the use of the latest technology available for advanced remote monitoring tools, we can professionally manage your entire critical infrastructure as well as their associated applications and services. Our Certified System Engineers have the expertise and skill sets to proactively maintain and quickly diagnose and repair your technical issues so that your mission critical applications are available and your end-users can obtain the maximum levels of productivity.

Managed Firewall / Router / VPN
We can provide technical assistance to ensure secure network connectivity for internal and remote users by managing and monitoring your firewall, router and VPN devices.

Active Directory Management
We can manage the directory service to provide access to new users, modify existing users and/or delete old accounts. In addition, we can manage user profiles, group policies and security procedures for your entire organisation.

Online Backup Solutions
We offer several online back-up solutions.

Email Solutions
Our MCSE certified Consultants have extensive expertise with Microsoft Exchange/Outlook and utilise specialized tools that monitor the performance of your email platform to ensure maximum up-time and performance. Our in?house network support services experts can troubleshoot and resolve your messaging problems quickly and efficiently.

Vendor Management
We can work and negotiate on your behalf with your current third-party vendors to resolve any technical issues that need to be covered by warranties, licensing, purchasing, returns or billing so that you can focus on more important issues and matters within your business.

In addition, we offer the following network technical support services:
•LAN (Local Area Network) design, implementation, maintenance and deployment
•Server integration, upgrades, migrations and technology refreshes
•Internet security solutions including firewalls and VPN
•Network Infrastructure Implementation
•Wireless Network Solutions
•Terminal Services, Citrix and Remote Location Access Solutions
•Antivirus, Anti-spam and Malware Solutions, Network Support Services
•WAN connectivity (remote office connectivity via DSL/CABLE/T1 or VPN)
•Desktop Deployments

We currently provide these services in addition to our Network Support Services.

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